Customer service at Ecogear is great as well. We had a defective zipper and I asked to get a pre-paid shipping label to get it fixed and instead they sent a brand new one (once we showed proof of purchase) within a couple of days!
Aug '12
Review Update:
The bag started ripping in several areas: the bottle net, inside top compartment and one zipper no longer works. The very thin material leads me to think that it's designed to last 1 year or less. Treat it as a fashion statement, not a functional bad.
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