Tumi Alpha Extra Large 35" Wheeled Duffel 22042

Tumi Alpha Extra Large 35" Wheeled Duffel 22042I bought 2 Tumi bags on the strength of their no quibble warranty and the supposedly high quality materials and construction: the ballistic nylon is supposed to be tear proof. While walking the UK Coast to Coast trail, a distance of 190 miles the 2 bags were ferried on to the next stopover by a recognised logistics company but 12 days later the handles were broken, the pockets ripped off and the wheels were not rotating properly. Our friends luggage made by less expensive companies proved much more robust. I returned the bags to Tumi and the best they'd offer was a discount off two new full price bags at £695 each. Very disappointing for a top price product at this end of the market. I won't be investing in Tumi again with this poor level of service.

this bag is super light because it has no metal telescopic handle, but there is not enough rubber/plastic trip on the edges of the bag which is close to the maximum dims allowed before approaching oversized (for most airlines).... as a result, when fully loaded this bag is heavy and gets abrasions easily on the edges, especially the bottom edges which should have more plastic trim... After 4 airline trips, getting serious abrasions on the side. I suspect it will need repair within the end of the year at this rate, but only for the edges. Otherwise great bag.

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My husband loves this bag, because he is 6'4, and all his giant clothes fit in it. When he pulls it, it moves along smartly and is almost upright. My experience with the bag is a bit less than optimal. I am about 5'5, and the bag is awkward for me to drag along. It's heavy when packed, and stuff kind of sloshes around inside it. And you will mostly have to check it with today's commercial aircraft interiors. I gave it three stars for stellar workmanship it's beautiful and tough mine has been all over the world and still looks new. But, for me, it just isn't that useful. Good duffel for a tall, strong guy who doesn't mind checking his bag, though.

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I bought a Tumi Large duffel 5 years ago for a Xmas gift for a close friend and then paid $475 my friend used it for just two trips in those five years and the handle you pull out of the bag to pull broke and is unusable. I told him to take it to Tumi I said surely they will repair or replace it for the amount of money this cost. They offered a small discount on now a $675 bag he told them just to repair it it came back still unrepaired. I was going to buy myself a set of Tumi this year for a big upcoming trip but with the customer service at Tumi being rude and not standing by their very expensive products I am done purchasing Tumi beware if there is a problem with your Tumi luggage, they will not take care of it. Very disappointed.

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