The construction and materials of this backpack are excellent. For my purposes, it had some design problems.First, it is fairly small, overall. It might be excellent for a petite woman. Because of the size, I could not put an 8.5 by 11 inch file folder horizontally in the compartment that one would use for that; it just doesn't quite fit, so a file folder would have to be put in sideways (with the long edge vertical), in which case the contents, particularly small items such as receipts, would likely fall out.
A more serious problem is with the computer compartment. Laptops are expensive: to me, the first requirement of any carrying case is to protect the computer. This pack has little padding on the floor or sides of the computer compartment. My 15 inch Macbook Pro does fit, but only just. The corners press snugly into the thin fabric on top, so a knock could easily dent the computer. This problem could be solved by carrying the computer in its padded sleeve; I like the using sleeve anyway, for going through airport security. But, the computer in the sleeve just doesn't quite fit in the pack.
My biggest complaint, though, was with the process of returning this bag. Amazon emphasized in the description that the product is "eligible for Free Returns." When I ordered it, I said to myself, "well it's expensive, but if it doesn't work out, at least I can return it for free."
That's the last time I'll make that mistake!
Amazon did pay the return shipping cost, but they deducted $130 (one hundred thirty) dollars from the refund as a restocking fee! Sadder but wiser, I read all the fine print on the returns policy -I know, I should have done that in the first place. I could have been philosophical if they had charged ten or twenty dollars for a restocking fee -but more than half the price of the product? It was returned, by the way, in pristine condition in all the original packaging.
In the many years that I have buying from Amazon, this is the first time I have ever felt "duped." I wish they would remove all reference to the so-called "free returns" from their advertising, lest another naive and trusting shopper like me erroneously conclude that it actually means "free returns."
-I disagree with the reviewer from July on the point that the bag is "excellent for a petite woman". While the bag isn't huge, it's not like a mini-bag. If I were to put it on, it would look like a huge backpack because it sticks out quite a bit (I'm 5'4") but it looks fine on my husband. It may look quite small on someone who is over 6 foot, but it seems like an okay size for an average man.
-The laptop sleeve doesn't have a lot of padding, so I would probably be nervous about putting an expensive computer in without a sleeve.
-The pockets are decently sized and the straps are pretty comfortable (according to him).
-Most importantly, the construction is very high quality--the stitching is even, the fabric is thick and durable, the zippers don't stick.
We were actually looking at this bag at a major department store (full price) when I told him I wanted to check Amazon, where lo and behold, it was over $100 cheaper!
Buy Victorinox Luggage Architecture 3.0 Big Ben Back Pack Now
This backpack is the perfect answer to for a brief case alternative. Ample space for PC and accessories as well as other items I carry with plenty of pockets to keep it organize. It is easy to work out of and stands vertical when it is set down which was a key point for me personally, as I wanted this to be my primary bag. It is pricey but when you add up all the features; quality, design, generous warranty and the free lifetime lost and found ID number that is riveted on a plate in the bag with free return service world wide it is an excellent value. I would definitely recommend this to anyone looking a business traveler's backpack. JP St. Louis, MO USARead Best Reviews of Victorinox Luggage Architecture 3.0 Big Ben Back Pack Here
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