I travel about 75% of my time through the year. I'm in and out of Domestic and International airports many times and many times crashing on the airport floor and yes using this bag as a pillow(for obvious reasons). I state this to give you a sense of how much this bag gets used. I usually go through bags every 2 years for various reasons; bored, poor quality, broken. I've had them all TUMI, Brenthaven, Samsonite, Targus... All good quality. But why five stars for Korchmar. I rarely give five stars. Every case you buy will have some problem either early or in the future. The weighing factor in selecting a product is always customer service. That is why the five stars. I must say they have one of the best customer service departments I've had the pleasure of receiving service. I first had a problem with the front flap buckles. Pulling my bag from under the seat of the plane always dislodge at least one of these buckles. I did some research and discovered this was a defect and contacted Korchmar. Within hours, I received a response to my email. I had to send a picture of the buckle. Within a week of receiving my email, my buckles arrived. No more issues. Then last week the buckle on the strap broke. Again sent an email with a picture and within hours received a response stating that my new strap was on its way upon confirmation of mailing address. This is why I give this product five stars...BTW: My dog chewed the canvas flaps on the side pockets. I had a leather smith custom build a new leather flap for both sides. Still makes the bag look great. I've had people on the plane compliment me on the bag and ask who makes the bag.
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