I bought this because I wanted a black backpack, but I received a Charcoal (color) one and of a different model!!! The model of the bag I received is the new one, you can check out on fcs official website.. I believe (just a guess here) that the picture is of an old model..
However, the BC Surf & Sport's E-commerce Director answered my message making sure they would rectify the situation and compensate me for the inconvenience. I am very satisfied with their service after all.
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