The top handle stitching broke within a month. Had to pay to ship it back to Washington for repair, going for a week and a half with no bag. After I got it back, the same thing happened again a few weeks later (this time on the other side of the handle). Sent it back again (again at my expense of cost and time). Once the seam bursts like it has, it starts ripping down the length of the rest of the seam, at which point it's only held to the bag by weak stretchy material that will soon rip itself. They would not refund the item (after 14 days from the date of purchase), only repair, replace, or maybe exchange. I only carry my macbook pro in it--I do not abuse the bag. I have reinforced the top handle of this third bag myself by wrapping it up in duct tape. The rest of the bag is good.
Buy Brenthaven MetroLite Backpack, Black/Red (2252101) Now
I currently own a Apple Macbook Pro 15' inch and had been everywhere looking for a backpack that would suit my needs. I took a risk and waited for the Amazon to get in stock ($46) compared to the 3rd party dealers ($76+). Once when it arrived, I was more than pleased. Even a friend of mine ordered one after seeing mine for the first time.What you can't make out in the pictures to clearly is:
The bottom part of it features a compartment that stores your AC Adapter perfectly (roll the cords).
There are also 2 slim pockets on the front where I keep a cloth and 2 chargers for my phone and digital camera.
What is pictured and shown well, is the outside pocket that has enough room for two hard drives (WD Passports) in cases and side by side, as well as extra peripherals and my digital camera.
The main pocket for the computer is roomy enough and maybe you could fit a book in with it (pending on the size of the laptop & how much stuff is in the other pockets.)
It also doesn't bulge at the zippers when it's fully loaded and still looks the same size.
Overall with the comfort of the straps and all the storage I need, this will come in handy when I backpack in different countries.
It also has zippers that fit small travel padlocks. Bonus!
Read Best Reviews of Brenthaven MetroLite Backpack, Black/Red (2252101) Here
I got this some months ago but have only used it very moderately. At the beginning I was excited about this product because of the brenthaven brand name, the looks, and the quality of the product (or at least I thought). The deal breaker was the quality of the straps. The left strap got torned for absolutely no reason, which has opened my eyes to the cheap quality of the material (at least on the straps). The reality is that the fabric is very thin on the straps which is why it got teared apart. I can now see the padding inside the strap, and I'm afraid of using the backpack anymore because it could open a bigger hole on the strap. I hate dealing with returns especially when I have to pay for the shipping and everything, but I will definitely be contacting amazon and/or brenthaven about this. Just my 2 cents.Want Brenthaven MetroLite Backpack, Black/Red (2252101) Discount?
I purchased the MetroLite from Amazon over a year ago, but didn't start to use it on a regular basis until last summer. Overall, I really liked the pack and didn't buy it to haul a ton of stuff, but simply my MacBook Pro, a magazine, and extra glasses to and from work. I thought a thin backpack would help keep me balanced and ease my back pain -and it did -but didn't want something so large that it would knock into other commuters. So the MetroLite fit the bill perfectly.After about a month of use the left nylon strap, where it connects to the padding, tore out. I was unwilling to send it back, so I had my tailor open the seam and reattach. A month later the other strap started to tear -back to the tailor. At that point I started treating the bag very delicately since I liked it so much and wanted to get a little more life out of it.
Last month, the top handle tore on one side and is starting to on the other, similar to what other buyers stated here. At this point I contacted Brenthaven and told them my full story. They were very nice and sent me a new pack the larger XF, and asked for nothing in return except for a picture of my older bag. Although the new pack is nice, with a much better handle, it is much larger (which I don't need very often), and the strap connection points are identical to the ones that already failed on the older bag.
Most likely, I'm going to get my original bag fixed, I think I might just have the whole handle replaced with a simple nylon strap. It seems they put too much into the 2252 handle, with different fabric top and bottom, foam, and a plastic plate on top of the foam. There are simply too many failure points, whether it be the seams tearing or the plate poking through the top material.
So, why did I give the pack three stars (actually two and a half would have been better) -because I like the bag. The fact that I'm willing to pay my tailor three times to fix it shows that. It is everything I was looking for - the right size, slim, good number/layout of pockets, light weight, etc. I also like the company, what they stand for, and thought their customer service was excellent.
Should you buy this bag? That depends on your needs and whether you have the patience or resources to deal with the inevitable failure. Nothing lasts forever, I typically go through a computer bag every two years, but if you find something that works you're usually willing to overlook certain deficiencies since everything else it so good.
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