I have bought 3 of these rolling backpacks since the kids these days carry way too many books and stuff for the backpack to be put on their shoulders. That's the plus side of these rolling backpacks. This and the heavy duty rubber bottom would have gotten 5 stars from me for this review but the quality/durability leaves the product much to be desired. In short, here're what we have ended up with:
The first one, one of the wheels came out of the socket after 2 months.
Thinking that it maybe just our luck, we ordered a second one. This one fared even worse--the seam of the canvas where it connect to the rubber bottom came loose after a few weeks of use. We contact the seller (we bought them from via amazon.com but they no long carry this brand anymore) and were offered a replacement. However this last one (we are not going to dump more money into this product), the handle won't retract after a few months of usage. All in all, I would give 5 stars for the features and design, but 1 star for the quality/durabilty--so it average out to be a 2 star product.
Bought this for my daughter for back to school. Had a strong chemical smell at first, probably due to the manufacturing process. I opened all the zippers and let it air out a couple days before use, and the smell went away. The backpack looks really nice. But after one month of school, the wheel broke off. Seller does not give returns on used items, or returns after 30 days (must be in new condition). Then I went to the J World website. They have a 12 month warranty, but you have to pay for shipping on your end (about $10), and send J World check for $14.95 for the shipping on there end. So that would cost me about $25 to return this. Also, they said it has to be a manufacturer's defect, not any kind of abuse. So there was a risk that I send it in and they say my daughter abused it and broke the wheel off. Also, you need the warranty card, and my backpack didn't have a warranty card, I only had the receipt. So basically I have to eat this one. Not happy at all with this purchase. Also, my daughter has a light amount of weight in the bag, wheels it on a smooth and even sidewalk, and everything is one one level (no stairs). I know she doesn't abuse it, because I take her to school and pick her up, and walk her in and out. It is definately not abused or banged around, just poor quality. When you look at how the wheel is attached, it is attached with a small 1/2 inch piece of cheap plastic.
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when I got this bag first the handle won't retract. I found it had a little botton inside the top middle part so it can go down.After a while the wheel got slack and broke off. Now the handle won't go up and the zip is spoiled.So the brand I recommed is High Sierra.
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I was disappointed in the fact that one month after we ordered this product the handle broke. Not very good quality!
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Shipping:
I searched through about a 100 different backpacks and many website and found that JWorld makes pretty decent reliable rolling backpacks that won't break the bank (which seems to be hard to find). I didn't like the fact that there is no shipping notice email though. It took over a week to get the backpack and it's dropshipped from JWorld which sent the wrong backpack originally. The customer service was good through the seller Irv's Luggage. They had JWorld send the correct backpack with a prepaid shipping label to return the other one. But it took over two weeks to finally get the right one.
Backpack:
The backpack has worked great for our elementary age kid. The quality seems pretty good, especially the bottom part that protects it. There's some great little panels and pockets in the first small zippered pocket. The 2nd pocket doesn't quite fit a good sized lunch though. But the main pocket is huge and fits everything needed. I also considered weight and it's the lightest for it's size. The handle does wiggle a little within it's holder, but works perfectly fine every time. I actually sewed on initials to the fabric to add that nice touch. The wheels light up when you roll it and are very quiet with ball bearings. It looks like it will last the school year and maybe more.
I looked at the JWorld website before purchasing and it has great detailed pictures & descriptions.
UPDATE: It did last the whole school year and were using for the next grade!
I bought this backpack for my 2 1/2 son.He absolutely loves it,he caries it around pretending he is going to school. Its made of good fabric and I would recommend this to anybody. Absolutely in love !!!
